FAQs

💬 Frequently Asked Questions

🛍️ How do I place a custom order?

Simply choose your product, enter your custom details (name, colors, etc.), and place your order. We’ll take care of the rest and create something made just for you 💕

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⏳ How long does my order take?

Processing time is typically 3–5 business days.
Shipping time depends on your location and the shipping option you choose at checkout.

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🎨 Can I request specific colors or designs?

Yes! That’s the best part 🤍
Leave your preferences in the customization box. If needed, we may reach out to confirm details.

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📦 Do you offer rush orders?

If you need your item sooner, message us before placing your order and we’ll let you know if we can accommodate 💕

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🚚 Do you offer shipping?

Yes! We ship orders across the U.S.
Shipping rates and delivery times are calculated at checkout.

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❌ Can I cancel or change my order?

Because items are custom-made, cancellations or changes must be requested within 24 hours of placing your order.

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🔁 Do you accept returns or refunds?

Due to the personalized nature of our products, we do not accept returns.
However, if there is an issue with your order, please contact us and we’ll make it right 🤍

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🧼 How do I care for my items?

To keep your items looking their best:

• Hand wash only (for cups)

• Avoid harsh scrubbing

• Keep away from extreme heat when possible

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💌 How can I contact you?

You can reach us through our contact page or email us anytime. We’re happy to help 💕

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